Catalogue administrator
Controls items, variants, pricing and customer entitlement.
Commerce, courses and fulfilment
Institutional commerce connected to inventory and finance.
Products, variants, pricing, customer groups, shipping and order status follow organisational rules.
For institutions connecting commerce, inventory, finance and customer groups.
See the process
From start to finish
An order from basket through payment and fulfilment to a confirmed finance hand-off.
Product offer
The offer is created in EOC or received from the designated source system.
Price and entitlement
The customer sees the correct price, variant and offer for their entitlement.
Basket and payment
The basket brings the order, selected delivery and available payment together.
Inventory or fulfilment
A confirmed order continues to inventory, a collection point or another fulfilment team.
Finance hand-off
Finance data is sent to the finance system and EOC receives the status its interface returns.
Who is involved
Who is responsible for what.
Customer
Orders and tracks status.
Inventory and finance
Receive the order and return fulfilment status.
What happens when something goes wrong
Unavailable variant or hand-off error
The order remains controlled and can be resubmitted without duplication.
The result
An order linked to customer, price, payment, fulfilment and system response.
Product and integrations
What comes ready and what we configure together.
The product provides ready-made building blocks. Roles, forms and rules are configured for your organisation. For every connector, we agree the system of record and the error path in advance.
Explore the product: Commerce, courses and fulfilment →EOCFinance systemInventoryPayment and shipping servicesIdentity
Related solutions
What can connect to this workflow
Next step
Let’s find a solution for your real operation.
We will take one real case, including the complications that commonly arise. We will explain clearly what the product does out of the box and what needs configuration or integration.
Find the right solution