Social worker
Manages applicant, needs and service decision.
SOPHOS by DERS & IMOSH · pilot validation
From applicant to care plan without disconnected paperwork.
The upcoming SOPHOS connects first contact, identified needs, decisions, the client and the service plan.
For social-care provider leaders and staff; SOPHOS is in pilot validation.
See the process
From start to finish
A worker manages a case from identified needs to a support plan.
First contact
The worker records first contact so authorised colleagues can continue safely.
Applicant needs
Together with the applicant, they describe needs, expectations and relevant circumstances.
Service decision
The service decision is recorded and communicated clearly to the applicant.
Individual plan
Once accepted, the client record and agreed individual support plan are created.
Service delivery
Ongoing notes support client work and provide material for required reporting.
Who is involved
Who is responsible for what.
Service worker
Continues with client, support plan and records.
Manager
Oversees service work and reporting.
Who sees what
Client data is limited to authorised roles.
Applicants, assessed needs, decisions, clients and care plans are visible only to provider-defined roles. Features, integrations, retention, export and any data hand-off are confirmed with pilot providers for each deployment.
Audit and privacy
Access and changes must be traceable. The data controller confirms retention periods and processors for each deployment.
Security by design →Privacy notice →
What happens when something goes wrong
Pilot scope is still being validated
Features, integrations and security are being confirmed with pilot providers.
The result
The goal is one case from first contact through needs to care plan and reporting.
Product and integrations
What comes ready and what we configure together.
The product provides ready-made building blocks. Roles, forms and rules are configured for your organisation. For every connector, we agree the system of record and the error path in advance.
Explore the product: Social care →Related solutions
What can connect to this workflow
Next step
Let’s find a solution for your real operation.
We will take one real case, including the complications that commonly arise. We will explain clearly what the product does out of the box and what needs configuration or integration.
Find the right solution